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At Liquid Telecom our customers are as important to us as our high level of service and wide range of products. That is why we offer you a choice of how you can communicate with us should you have any concerns or questions. Our Customer Care team provides support between 9 in the morning and 9 in the evening, 7 days a week. You can call them, email them or ask them to call you.
Should you wish to sign-up for a Liquid Telecom Account, gain some support about your service or package, provide feedback or register a complaint, please follow the procedures below:
1. Signing-Up for a Liquid Account
If you have already decided which Liquid Telecom Account you would like, but would still like to run through some details with us, please contact our Customer Care Team on the number below. If you haven't yet decided on which service or package would suit you best, then why not ring us to find out more about your options. You might even prefer to ask our Customer Care Team to set up your account for you? Call the number or email us at the address below for any and all help:
T: 0808 178 4212, or
E: info@liquidtelecom.com
Don't forget that you can also sign up online. Click here and follow the easy instructions to sign up for an account today
2. Have Customer Care call you
If you would rather a member of our Customer Care Team called you, instead of you calling us, then enter the data in the fields below and one of our Consultants will contact you within 48 hours.
3. Ongoing Customer Care Support
Liquid Telecom takes pride in providing its customers with a reliable and efficient 7 days of the week service. You can call any day between the hours of 09.00-21.00 UK time. Our Customer Care Team will ensure that your sign-up process not only runs smoothly, but that your ongoing support is seamless too. At Liquid Telecom we believe in the personal approach. Our Consultants are available to speak to you during office hours should you need to.
Customer Care Team T: 0845 241 4252
If you would prefer to email us with your enquiries, please send your emails to:
E: Info@liquidtelecom.com
One of our Consultants will respond to your email within 24 hours.
For details on our Privacy Policy, please click here
4. We welcome your feedback
As we are always looking to improve our service and products, your comments and feedback are always welcome. Please email us at E: info@liquidtelecom.com.
5. Making a complaint
Should you find that you're unhappy with any aspect or part of Liquid Telecom's service, then please follow these procedures:
a). Contact one of Customer Care Team on T: 0845 241 4252 to discuss the issue or register a complaint, or email them at E: info@liquidtelecom.com. In most cases these are resolved quickly and amicably. Our offices are open 7 days a week, all year round, between the hours of 09.00 and 21.00 UK Time. We respond within a maximum of 2 hours during office hours and between 1 and 4 hours outside of office hours.
If not, then please make a formal complaint by writing a letter to the Customer Care Manager:
Elldre Keyser
Liquid Telecom
Customer Care
9 Kingsway
London
WC2B 6XF
Or send an email to Customer Care at: E: info@liquidtelecom.com
b). If you believe that your issue or complaint has not been handled properly by Liquid Telecom and/or has been outstanding for 12 weeks or more, then please make an official complaint through an Alternative Dispute Resolution (ADR) Scheme. If your issue or complaint has not been resolved by us within this time-frame, then we'll send you a letter saying that it has reached deadlock, and will provide you with details of our Dispute Resolution Service. Telecoms Service Providers are required by law to become a member of an ADR Scheme. Visit www.otelo.org.uk for further information or to learn about how to make a complaint.
c). Once you have issued a complaint through the ADR scheme, but are still unhappy with the outcome, then please make an official complaint through Ofcom - www.ofcom.org.uk. Please note that Ofcom cannot alter an ADR decision. They also cannot ask for the decision to be reviewed.